Category: (4) eTOM Process Type
Process Identifier: 1.6.5.1.3
Original Process Identifier:
Maturity Level: 4
Define the types of products, services, resources and/or instances of them associated with the agreement.
Specify Agreement Items defines the types of products, services, resources and/or instances of them associated with the agreement. For example, a service level agreement may include the product offerings covered by the agreement. Individual agreement items may also be related to terms and conditions specific to them.