Category: (6) eTOM Process Type
Process Identifier: 1.7.3.4.5.1.1
Original Process Identifier:
Maturity Level: 4
Define a Metric (with identification and high-level description), and maintain the status of the Metric specification.
Metric Definition Specification defines and maintains the following for each Metric: one or multiple IDs (for different repositories or identification schemes), one or multiple names (for different naming schemes), high-level description, business value, comments, and status data (entry date, last-used date, active/inactive, maturity level, validity period, etc.).