Category: (3) eTOM Process Type
Process Identifier: 1.1.2.3
Original Process Identifier: N/A New Process
Maturity Level: 4
Establish goals and measures for sales, customer management measures, and sales service level standards.
Establish Sales Goals and Measures sets sales goals and how they will be measured and how customer management sales related measures. Additionally sales service levels and standards are set. This process also conducts reviews of goals, measures, service levels, and standards as appropriate and adjusts them if needed.