Frameworx Process: Undertake QoS/SLA Performance Trend Analysis

Category: (3) eTOM Process Type

Process Identifier: 1.2.6.9

Original Process Identifier: 1.1.1.21.8.11

Maturity Level: 4

Description

Not used for this process element

Extended Description

Undertake trend analysis, and producing reports, of the QoS performance of groups of like purchased product offerings to identify any longer term deterioration;

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Undertake QoS/SLA Performance Trend Analysis

Appears on these diagrams:

• 1.2.6 Product Performance Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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