Frameworx Process: Aggregate QoS Performance Analysis

Category: (3) eTOM Process Type

Process Identifier: 1.2.6.3

Original Process Identifier: 1.1.1.21.8.5

Maturity Level: 4

Description

Not used for this process element

Extended Description

Aggregate analysis of QoS performance across groups of customers or aggregate analysis of SLA types;

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(3) eTOM Process Type Aggregate QoS Performance Analysis

Appears on these diagrams:

• 1.2.6 Product Performance Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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