Category: (2) eTOM Process Type
Process Identifier: 1.2.6
Original Process Identifier: 1.1.1.27
Maturity Level: 4
Manage, track, monitor, analyze, improve, and report on the performance of specific products.
Product Performance Management involves managing, tracking, monitoring, analyzing, improving and reporting on the performance of specific products. This includes undertaking proactive monitoring regimes of groups of similar purchased products as required to ensure ongoing performance within agreed parameters over time .