Category: (3) eTOM Process Type
Process Identifier: 1.3.5.8
Original Process Identifier: 1.1.1.18.8
Maturity Level: 4
Authenticate the person involved in the interaction.
The purpose of this process is to authenticate the person involved in the interaction from the customer side. In self service channels the user may need to login in order to authenticate himself, in other channels the user my need to answer identity verification questions.
Not used for this process element.
Not used for this process element.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.