Category: (3) eTOM Process Type
Process Identifier: 1.3.5.5
Original Process Identifier: 1.1.1.18.5
Maturity Level: 4
Notify the customer when interesting events happen.
The purpose of this process is to notify the customer when events related to existing interactions or to significant customer experience happen. Some notifications can be sent immediately using interactive media( such as SMS, Push to applications, etc.) and other notifications can be sent later using asynchronous media such as mail.
Not used for this process element.
Not used for this process element.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.