Category: (3) eTOM Process Type
Process Identifier: 1.3.5.4
Original Process Identifier: 1.1.1.18.4
Maturity Level: 4
Record and maintain all information about the customer interaction.
The purpose of this process is to record and maintain all information about the customer interaction. This information can be used in future interaction or as input for data analysis processes.
Not used for this process element.
Not used for this process element.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.