Category: (3) eTOM Process Type
Process Identifier: 1.3.5.1
Original Process Identifier: 1.1.1.18.1
Maturity Level: 4
Create a record that logs the customer interaction.
The purpose of this process is to create a record that logs the customer interaction. The customer interaction can be initiated by the customer or by the enterprise.
Not used for this process element.
Not used for this process element.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.