Category: (4) eTOM Process Type
Process Identifier: 1.3.7.4.4
Original Process Identifier: 1.1.1.6.4.4
Maturity Level: 4
Ensure that a problem affecting the customer is solved.
Not used for this process element
It is used to close a customer problem report when the problem affecting the customer is solved.
Change the customer problem report status to cleared.
Not used for this process element