Category: (4) eTOM Process Type
Process Identifier: 1.5.5.5.3
Original Process Identifier: 1.1.3.7.9.3
Maturity Level: 4
The Assign Task process is responsible for assigning manual activities, described by work items (components of work orders), to assignable staff within the enterprise and/or third parties.
The association of a work item with a technician who is assigned to this work is a task, or, task assignment is a work item assignment to a particular performer. The scope of the Assign Task process includes the following: •{T}Establishing and managing work assignment queues through which requests for task assignments are received from other eTOM processes •{T}Automatic, manual, or semi-automatic assigning and scheduling based on optimization of the task, taking into consideration various parameters including the following: •{T}Work order priority •{T}Associated SLAs •{T}Work order due date •{T}Skills required to perform work •{T}Dependencies between work tasks •{T}Job location relative to other assignments made to the dispatchable staff •{T}Workload of staff •{T}Staff availability hours •{T}Required materials, spares, and tools availability •{T}Maintaining bulk assignment capabilities •{T}Managing relocation of other previously scheduled tasks which have floating work schedules, aiming at increasing manpower availability •{T}Optimizing the assignment of tasks to technicians selected according to skills, proximity to intervention site, technician availability, vehicles, equipment, and special tools required to perform these activities •{T}Interacting with GIS for route optimization between task locations •{T}Defining “density distribution” patterns for bulk automated assignments of technicians for the entire day to provide the capability to “insert” new assignments throughout a work day based on priority work that might arise •{T}Viewing the availability schedule of assignable staff from various workforce sources •{T}Preparing information to be dispatched as updates to already-dispatched tasks
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.