Category: (4) eTOM Process Type
Process Identifier: 1.4.1.1.2
Original Process Identifier: 1.2.2.1.1.2
Maturity Level: 4
Analyze to identify new service directions, potential enhancements to existing services
Analyze new service directions/enhance existing service processes focus on research and analyze customer, technology, competitor and marketing information identify new service directions and industry best practice, and potential enhancements to existing services
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.