Category: (3) eTOM Process Type
Process Identifier: 1.4.2.2
Original Process Identifier: 1.2.2.2.2
Maturity Level: 4
Identify specific or imminent service capacity, service performance and/or service operational support shortfalls
The Capture Service Capability Shortfalls processes identify specific or imminent service capacity, service performance and/or service operational support shortfalls. These processes take information available from the Service Management & Operations processes to establish detailed views of anticipated service capacity and performance shortfalls and support process issues.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The Capture Service Capability Shortfalls processes identify specific or imminent service capacity, service performance and/or service operational support shortfalls. These processes take information available from the Service Management & Operations processes to establish detailed views of anticipated service capacity and performance shortfalls and support process issues.
Reserved for future use.
These processes take information available from the Service Management & Operations processes to establish detailed views of anticipated service capacity and performance shortfalls and support process issues.