Frameworx Process: Gain Service & Operational Agreements Approval for Services

Category: (4) eTOM Process Type

Process Identifier: 1.4.3.5.4

Original Process Identifier: 1.2.2.3.5.4

Maturity Level: 4

Description

These processes ensure that the required service level agreements and operational level agreements are agreed for each service class deployed, and that any party operational support has been agreed.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Gain Service & Operational Agreements Approval for Services

Appears on these diagrams:

• 1.4.3.5 Manage Service Development

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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