Category: (4) eTOM Process Type
Process Identifier: 1.5.4.3.2
Original Process Identifier: 1.1.3.1.3.2
Maturity Level: 4
Proactively undertaking statistically driven preventative and scheduled resource infrastructure maintenance activities, and repair activities, and monitoring, managing and reporting on the capability of the Resource Trouble Management processes.
• Requesting scheduling of additional resource instance data collection to assist in the analysis activity; • Requesting scheduling of resource instance performance testing to assist in analysis activity; • Developing and managing resource infrastructure and resource instance proactive maintenance programs; • Requesting resource provisioning activity to prevent anticipated resource troubles associated with capacity limitations identified in the analysis activities;
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.