Frameworx Process: Track, Monitor and Manage Service Problem Processes

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.3.4

Original Process Identifier: 1.1.2.1.3.4

Maturity Level: 4

Description

Track, monitor and assess the service performance management processes and associated costs and report.

Extended Description

• Tracking and monitoring of the Service Problem Management processes and associated costs, and reporting on the capability of the Service Problem Management processes;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Track, Monitor and Manage Service Problem Processes

Appears on these diagrams:

• 1.4.4.3 Support Service Problem Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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