Category: (4) eTOM Process Type
Process Identifier: 1.4.4.3.2
Original Process Identifier: 1.1.2.1.3.2
Maturity Level: 4
Proactively undertaking statistically driven preventative and scheduled service infrastructure maintenance activities, and repair activities, and monitoring, managing and reporting on the capability of the Service Problem Management processes.
• Requesting scheduling of additional service instance data collection to assist in the analysis activity; • Requesting scheduling of service instance performance testing to assist in analysis activity; • Developing and managing service infrastructure and service instance proactive maintenance programs; • Requesting service provisioning activity to prevent anticipated resource troubles associated with capacity limitations identified in the analysis activities;
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.