Category: (4) eTOM Process Type
Process Identifier: 1.4.4.3.1
Original Process Identifier: 1.1.2.1.3.1
Maturity Level: 4
Reviewing the trend analysis and undertaking the analysis of trouble and performance report to identify the necessary preventative activities.
• Extracting and analyzing, including undertaking trend analysis, historical and current service instance trouble reports and performance reports to identify potential service infrastructure or service instances requiring proactive maintenance and/or replacement;
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.