Category: (4) eTOM Process Type
Process Identifier: 1.4.4.4.4
Original Process Identifier: 1.1.2.1.4.6
Maturity Level: 4
Developing and managing the service performance data collection schedules and supporting the monitoring activities to gather the resource performance data.
• Establishing and managing service quality data collection schedules, including managing the collection of the necessary information from the Resource Data Collection & Distribution processes, to support proactive monitoring and analysis activity, and requests from Service Quality Management processes for additional data to support service instance performance analysis; • Management processes for additional data to support service instance performance analysis;
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.