Frameworx Process: Correlate the Service Performance Problem Reports & Manage Inventory Repository

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.4.3

Original Process Identifier: 1.1.2.1.4.5

Maturity Level: 4

Description

Correlating the Performance issues identified based on the performance report review and logging the results in inventory repository.

Extended Description

• Sourcing details relating to service instance performance and analysis from the resource inventory to assist in the development of trend analyses; • Logging the results of the analysis into the service inventory repository;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Correlate the Service Performance Problem Reports & Manage Inventory Repository

Appears on these diagrams:

• 1.4.4.4 Enable Service Quality Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---