Frameworx Process: Monitor and Analyze Service Performance Reports, and Identify Issues

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.4.2

Original Process Identifier: 1.1.2.1.4.4

Maturity Level: 4

Description

Review the service performance management operational report prepared by resource performance management processes.

Extended Description

• Monitoring and analyzing the service instance analyses produced by the Service Quality Management processes to identify problems that may be applicable to the service infrastructure as a whole;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Monitor and Analyze Service Performance Reports, and Identify Issues

Appears on these diagrams:

• 1.4.4.4 Enable Service Quality Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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