Category: (4) eTOM Process Type
Process Identifier: 1.3.1.3.8
Original Process Identifier: 1.1.1.22.3.8
Maturity Level: 4
Tracking and monitoring of the Problem Handling processes and associated costs (including where customer infrastructure is deployed and managed by third parties), and reporting on the capability of the Problem Handling processes
Not used for this process element
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Tracking and monitoring of the Problem Handling processes and associated costs (including where customer infrastructure is deployed and managed by third parties), and reporting on the capability of the Problem Handling processes; and
Reserved for future use.
Reserved for future use.