Frameworx Process: Detect Order Handling infrastructure Shortfalls

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.2.10

Original Process Identifier: 1.1.1.22.2.11

Maturity Level: 4

Description

Monitoring capacity utilization of deployed customer order handling infrastructure to provide early detection of potential customer order handling infrastructure shortfalls;

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

monitoring capacity utilization of deployed customer order handling infrastructure to provide early detection of potential customer order handling infrastructure shortfalls;

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Detect Order Handling infrastructure Shortfalls

Appears on these diagrams:

• 1.3.1.2 Support Order Handling

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---