Frameworx Process: Report Customer Requests & Contacts

Category: (5) eTOM Process Type

Process Identifier: 1.3.5.9.2.2

Original Process Identifier: 1.1.1.18.9.3.2

Maturity Level: 4

Description

Generates related reports, to be utilized for process improvement activities, proactive problems prevention, up-sell opportunities definition, etc.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

generates related reports, to be utilized for process improvement activities, proactive problems prevention, up-sell opportunities definition, etc.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

generates related reports, to be utilized for process improvement activities, proactive problems prevention, up-sell opportunities definition, etc.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(5) eTOM Process Type Report Customer Requests & Contacts

Appears on these diagrams:

• 1.3.5.9.3 Analyze & Report on Customer

Issues

• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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