Frameworx Process: Analyze Customer Requests & Contacts

Category: (5) eTOM Process Type

Process Identifier: 1.3.5.9.2.1

Original Process Identifier: 1.1.1.18.9.3.1

Maturity Level: 4

Description

Perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(5) eTOM Process Type Analyze Customer Requests & Contacts

Appears on these diagrams:

• 1.3.5.9.3 Analyze & Report on Customer

Issues

• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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